My laptop will still say that I'm connected to the internet (54 Mbps, excellent strength, that sort of thing), but it'll also say that there's "no internet access." For me it only works when BOTH of those settings are turned to 20MHz. Microsoft Connect Test hosts in Windows 10 my computer says its connected to the internet but i have no access. uncheck Remote Differential Compression API Support This is cosmetic, there is connectivity.    - to verify IPV6 connectivity and DNS resolution I am not sure what to do now. We (IT) were beginning to doubt ourselves, but we're sure that before giving the machine to the end user, the network is fine. It comes and it goes. there is no Internet connectivity and a notification "No Internet Hello guys I am using Windows 7 Professional edition which is connected to a proxy server.After installing Norton 360 the network icon automatically changes to triangle image(no internet access). attaching are located on a network share, and Outlook will ONLY let her access I unloaded our Kaspersky endpoint protection to rule that out, I can't see it being our perimeter firewall (SonicWALL) as why only with the realtek driver? See above registry key for more. Similar options for me: 802.11 channel width for 2.4GHz connection - options auto/20MHz. This still enables the NLA service to run at startup but allows a little more using complex algorithms that respond to changing network conditions. Open your browser. This guide will present some solutions that may resolve this type of issue. Such an irritating problem as it comes and goes, and the user(s) won't necessarily notice or tell you about it either. This guide will present some … she likes the “Recent Attachments” feature in Outlook – but the things she’s If your Network icon indicates No internet connection even though you are connected to the Internet, then this post shows how to fix the issue in Windows 10. HOWEVER, now I’ve updated our COO’s computer to Microsoft Office 2016, and Same driver still in use. Do you by chance have any content filtering in place? seems like it always happens overnight. Disable NIC Power saving features on several PCs – When I look at the Network and Sharing Center, it says No Internet access, but I can use Internet Explorer and Google Chrome to surf the web and download drivers and programs. The second and third were on brand new deployments after windows updates. IP leases is not an issue, as there is actual internet access, it's a completely false message. And then when I restarted, before disconnecting the cable from the realtek onboard NIC, the problem disappeared. ● ipv6.msftncsi.com/ncsi.txt The message: " No internet access" The fact: connected I use Windows 7 RC at work. If the PC was left on for more than 10 hours without making any further connections to the internet, the web filter would de-authenticate the user and the "No Internet Access" icon would appear on the users notification tray. When I use an Ethernet cable the networking tray icon has the yellow warning icon showing. Bios upgrade 4. Same issue "No Internet access", yet the internet works fine. 1903 it has the world symbol with a small slash mark. User rings in with no internet icon...I remote on...everything works. I'm not a fan of disabling features as a general rule, but this one is so annoying I think I'd prefer that the the alternative of phone calls and errors on O365 products. So in the end I just left it as disabled so people wouldn't think there was a connection issue even though it was working fine. We could leave the driver alone I suppose, but I can't imagine this is sensible. netsh int ipv4 reset resetlog.txt the next day. FYI - when I disabled IPv6 the connection went straight to "not connected", but after I disconnected and reconnected the network cable it went back to fully "connected" again. There are perhaps two things going on here, I can't tell from only that data, but it may be the first nameserver wasn't supposed to forward authority back inside for an outside domain, or it could just be the first nameserver doesn't know how to properly resolve the second one (which would imply the second one is caching), The command line tool nslookup can be used to only ask a specific nameserver a question, sometimes that is. network connection is reset; this isn’t flawless but seems to work MOST of the Yeah I have restarted, turned pc off etc and still the same problem, still says no internet access but I can access Intel I211 Gigabit Network I think is the model, I got it from Device Manager. 1903 it has the world symbol with a small slash mark. I'll take a further look at the nameservers setup on my DC/DHCP server and see if I can find some misconfiguration there. Uninstalling and then re-installing the network card from the Device Manager restores funtionality to the sharing center but the issue comes back after the next system standby or shut down. IPv4: http://www.msftconnecttest.com/connecttest.txt My problem came back after about 3 power cycles. But not only annoying, it stops O365 products, they report no connection so are not available properly. It can be confusing and frustrating when your wireless device is connected to a Wi-Fi network but has no internet access. Create a task sequence that drops the machine into WinPE, Remove the driver from the OS in the image (it should stay alive with the WinPE NIC driver). In this article, we are focusing on Android only. but I’ve unfortunately run out of ideas. The fact is, they are all HP Prodesk/Probook machines, and all seem to use Realtek network adapters. I really appreciate the feedback and suggestions.However, it's hugely relevant and worth pointing out, that up to now, we have not seen this issue on any of our DELL hardware, which really only includes a small number of workstations, but they have Intel cards. I was trying to access internet on my Dell E6400 Win 7 via a (Netgear) repeater. msftconnecttest.com and msftncsi.com using IPv6 if it's turned on.. IPv6 - that's a great shout, it may well be the culprit. Updated to 1903 in an attempt to fix. I guess I'm putting up with this anyway as it is, but I'd really like to know why it's happening to me to nearly all our Win10 machines, and why a basic non-OEM driver seemingly always fixes it. Track users' IT needs, easily, and with only the features you need. ● Someone first logs on after the computer has been restarted. on This is stopping the laptop working with windows services such as the app store. by on Updated to 1903 in an attempt to fix. When I use an Ethernet cable the networking tray icon has the yellow warning icon showing. If there is a proxy server in the way or any type of VPN this can cause the icon the appear with a no internet access logo. I had the same turning it back on where it would come back. Hi, This is a bit unusual; it says connected to 3G and 4G after setting up the APN, but I still cannot connect. network adapter driver related. I'm running a fresh install of win7 for over a week without any problems. to enable IT peers to see that you are a professional. ● www.msftncsi.com/ncsi.txt I know not really a solution, but the calls on it stopped and they were happy. If it only happens on 1709, make sure that msftconnecttest.com and msftncsi.com are whitelisted. Microsoft recently started rolling out a new update to Windows 10 devices, KB3201845 to users. I would normally just ignore this and move on, but outlook (2013 and 2016) will not connect and go offline. Thanks for those suggestions. I've had this issue since that windows update that was messed up. I also have the same problem. This to enable IT peers to see that you are a professional. Control Panel - Programs and Features - Turn Windows features on or off - GROUP SPONSORED BY LAPLINK SOFTWARE, INC. What is going on? Click on ‘OK’. (And yes the internet connection is still working regardless of what Windows says). In addition to disabling IPv6 you may try following: The top "Connected" simply tells you that you are connected to a Wireless Access Point (WAP). In case you have a problem connecting your desktop to the Internet, check out our other article. In that window uncheck all the options, if you notice any option selected, Click on OK.If the problem still exists, go to step 2. Make sure you're getting an IP address.Believe it or not, you can be connected to a router with full bars but still have no internet access. NCSI configuration registry key There can be several reasons why this may occur. I will tag Priscilla@HP to see if she can ask one of HPs tech's about it and maybe come up with a few suggestions to try. When we moved to Win7, we got a lot of calls from users telling us they didn't have internet access solely based on them seeing this notification in the tray. ► It should be worth to The “No Internet Access” status also doesn’t seem to appear mid-day, it This is how it looks by hand, the hard way. My guess is that the MS drivers have a different priority for IPv6 than the HP drivers. When we moved to Win7, we got a lot of calls from users telling us they didn't have internet access solely based on them seeing this notification in the tray. Maybe they're de-authenticating from the Proxy in the middle of the night? Updating the wifi driver from dell 2. The phone will not load pages in the browser and the apps such as Instagram, Facebook, etc. ● The computer connects to a different network. To continue this discussion, please Here are some of the things you can try to fix the problem. ● Some IP addresses             - to verify these items when the yellow icon is not there. I saw this happen at my old job with our web filter. Note - I had of course previously tried a poweroff, to no effect. Icon in the taskbar shows no internet access but my connection is working properly. It seems to be set to Private network, but you'll notice the "Access type" says "No network access" which is obviously incorrect as I am remotely controlling the PC to get this screenshot and I can surf from the PC and ping the office file server, printer and other PCs with no problem. issue usually goes away temporarily when the computers are rebooted or the settings: PCI Express - Link State Power Management = off As a first step, restart your device and see if that fixes the problem. access" is displayed while in fact there can be Internet access. ie, aim, slingbox all things that need internet connection do not work. You get issues with power management on the default driver too, as you can't disable power management on the NIC until you run a proper realtek/HP driver. Because of this I tried implementing a NCSI server "Triggers: The chipset drivers shouldn't be missing, as the HP softpaq has been run on every machine, with all discovered drivers installed. However, when you open the Settings app and tap Wi-Fi, you may see ‘No Internet Connection’. Fix Android Connected To WiFi But No Internet. It also states: " If the printer is not connected to HP Connected you will be unable to print soon. " Grrrrr! IPv6: http://ipv6.msftconnecttest.com/connecttest.txt ask a new question. couple issues, and now everything is a “PASS” but still the issue remains. This topic has been locked by an administrator and is no longer open for commenting. these are static IP machines and can ping them with no problem. Hello, 1- Right click on "Internet Explorer" icon, then click on Properties.Click on Connections tab, then click on LAN settings button. Now with that being said, this doesn't seem like this is totally your issue but it's something you may want to look at in terms of your end users interaction with your Watchguard Firebox's proxy. The Internet connectivity in Windows is determined by attempting to reach: .NET Framework 4.7.2 offline installer, Appendix I'd check that first. I wouldn't read into it. Sadly, the IPv6 thing is not a fix. If you have more then one device that has it’s wifi connected but not internet access then we have to look at your router or access point for the problem. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet 2) You can be connected to a WAP and be connected to the internet. connectivity without using DNS resolution There are a number of reasons that can lead up to this issue. If that doesn’t fix your problem, here’s what you can do. Thanks. All the lights on the router are green, and everything looks just as it did when it was functioning correctly, but I can't access any webpages. This is stopping the laptop working with windows services such as the app store. Resetting the machine did not fix the issue. The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds. A DNS cache stores all recent visits to websites, so it can quickly load the web … 802.11 channel width for 5GHz connection - options auto/20MHz . 1) You can be connected to a WAP and not be connected to the internet. This happens whether from an image, or from the HP build. This is a known bug that started with Windows 7 and hasn't been completely fixed yet. One was plugged into a phone the other was not. I have come across this on a couple machines from Lenovo as well. My problem came back again. typical triggers that can cause NCSI to communicate across the Internet: Location Awareness Service Provider (NLA). When I say it thinks there is no internet connection, you can open up a browser and go anywhere, can ping any site/address but it still says there is no connection. Was the same if connected via homeplugs. Of course should is the operative part of the phrase :) There may be some sleuthing involved to nuke the "newer" driver out of the store - if it's not on the disk, windows cant complain about it. ► So often it is enough But if they attempted to go to an external webpage, they would transparently re-authenticate with the web filter and would be allowed access and the icon would disappear. 1) You can be connected to a WAP and not be connected to the internet. I have recently purchased a Dell G3 but having an issue where the network icon (wifi) says no internet access but I am connected and the internet works fine. I have internet access, but the icon says I don't. good again until the next day. None of those have worked consistently. If there is a proxy server in the way or any type of VPN this can cause the icon the appear with a no internet access logo. ► Windows advanced power DNS cache conflict. and rebooted, and it's cleared. Your second wireshark pic appears to show a problem with authority delegation. So while I was trying to get hold of a non-realtek NIC to try, which I found, I had to shut down my machine. so not the client machine can not reach the nameserver that it believes can resolve msftncso.com.. #####. Verify your account If you have iPad connected to Wifi but no Internet, then it’s likely there’s an … There could be a shortage of IP addresses if the A quick test to try to rule the Watchguard Firebox out of the equation is to see if end users can get to HTTPS sites when the icon appears in their notification tray. Some machines develop the error at some point soon after rolling them out, there is seemingly no solid pattern, but it's happened to nearly all of them. OP said they are already done. the initial connection, but still the “No Internet Connection” status returns The query to the first nameserver returned the name of (presumable your) second nameserver. This person is a verified professional. As with the router, network and software problems often get fixed automatically with a simple restart. It's fixed every time by going back to the MS driver from 2015, but it's seemingly also fixed at random with a lucky power off. Connected with Ethernet cable to Router (asus) Well I am using Superhub 3 (Virgin Media) in Modem mode connected to my Asus RT AC87U which is then connected to my pc by ethernet (I have restarted … you've got me stumped. Domain admin unable to see all installed programs, False “No Internet Access” status icon in Windows, DNS test for issues with DCDIAG. My network card is a Intel Dual-Band AC3160. There can be several reasons why this may occur. our network set to reboot Monday morning at 3am; so usually what I see on my Connectivity Status Indicator (NCSI), http://www.msftconnecttest.com/connecttest.txt, http://ipv6.msftconnecttest.com/connecttest.txt. After a reboot, I still see the yellow icon on the network icon in the system tray, and when hovering over it I still see "No Internet Access". netsh int ipv6 reset resetlog.txt Not until the end user launched his/her browser for the first time and tried to access an external webpage (on the internet) did the end user engage with the web filter and would authenticate, allowing the user out to the internet. Only thing I can really add is that we don't have this problem with W10. #####, ##### Differential Compression API Support: Part of the build procedure. Your iPad should now be connected to the Internet and you should be able to access all the Internet powered apps. to the main CPU and vice versa. Connectivity Status Indicator (NCSI) API is part of Network I powered off the machine (shut down), not a reboot. issue with the  address, but IPv6 is disabled on our Firewall so that no IPv6 communications Appendix Here's the screenshots of that. For me it only works when BOTH of those settings are turned to 20MHz. Sometimes a loose cable is all it takes to lose internet access. When I say it thinks there is no internet connection, you can open up a browser and go anywhere, can ping any site/address but it still says there is no connection. local addresses using GPO. I have tried the following: 1. I believe that some chipset drivers could be missing. If so, but still can't get to HTTP sites, then...it's probably not a DNS issue and rather a config. Can you add a NIC card without the Realtek RTL8111HSH-CG GbE Ethernet Controller (standard) to see what happens as a test? enabled on the DC and individual PCs so that PCs can receive a local IPv6 Dot net framework could be looked at, but again, not sure why it would come and go when forcing changes on the NIC driver. Since moving to Windows 10 Pro (straight to 1709), we've had this on nearly all our machines. Hi there, I've had a similar issue with win 7 and 10, but doesn't seem to be related to adapter manufacturer as I've experienced this accross different vendors. network icon says "no internet access" but i am connected Hey guys, so I'm having a bit of an issue. This topic has been locked by an administrator and is no longer open for commenting. In that context it may be useful to have the precise model number of one or two that exhibit these feature. UPDATE. So if these are indicative of anything please let me know. But if you went with a custom sequence and applied PE, restart in PE to take the image offline (which would let you delete the driver without clobbering the N/W connection) and then just used the post-install inject (to apply the driver to the already laid down image) it ~should~ work. Method 2: Reset Network Settings When iPad Connected to Wifi but No Internet. In that window uncheck all the options, if you notice any option selected, Click on OK.If the problem still exists, go to step 2. Track users' IT needs, easily, and with only the features you need. … Can anyone share any insight? If the PC was left on for more than 10 hours without making any further connections to the internet, the web filter would de-authenticate the user and the "No Internet Access" icon would appear on the users notification tray. What is IP My laptop will still say that I'm connected to the internet (54 Mbps, excellent strength, that sort of thing), but it'll also say that there's "no internet access." It doesn't happen right away, as the default driver is an MS driver from 2015. 1. for whatever reason, the Microsoft DNS check is trying to hit  #####. these are static IP machines and can ping them with no problem. Make sure the connection is set to Private/Domain. Because of the frequency of the problem, resetting winsock is not relevant - this has been tried before now. I could connect to the repeater, but it said no internet access, while at the same time my other computer (Mac) could access the internet via that same repeater. The top "Connected" simply tells you that you are connected to a Wireless Access Point (WAP). Update the wifi driver from Intel 3. I've disabled it on my machine just now (the problem came back, as we've observed it comes and goes!) But again, only for a period of time, until the next reboot no doubt... On the ones that I had issues with if you leave the IPv4 Checksum Offload disabled it never came back. Was sometimes as often as every 20-30 minutes but more often every 1-2 hours, requiring a reboot of modem, router and PC to re-establish connection. own PC is that I’m fully connected and the network status shows "connected" all day Monday, but This only affects one of my phones, but not the other. I’ve wondered if IPv6 is part of the issue. Background: This as of Tuesday morning the “No Internet Access” status has once again returned. Create a selection profile pointing to that folder. Network Connectivity Status Indicator (NCSI) with Group Policy by This happens whether from an image, or from the HP build. ► Reset Winsock Make sure there arent any DNS servers listed on your adapters that can't resolve queries. If the NLA service starts before the domain has authenticated with a domain As I've said, resetting the connection or rebooting will temporarily resolve the issue, but it always comes back. primary name server = ns1.msft.net        responsible mail addr = msnhst.microsoft.com        serial = 2016123001        refresh = 7200 (2 hours)        retry   = 900 (15 mins)        expire = 2419200 (28 days)        default TTL = 3600 (1 hour)ns1.msft.net   internet address = 208.84.0.53ns1.msft.net   AAAA IPv6 address = 2620:0:30::53, <--now we know the correct nameserver that knows the authoratative answer, so we ask for actual DNS info, > set type=a> dns.msftncsi.comServer: [208.84.0.53]Address: 208.84.0.53, Name:   dns.msftncsi.comAddress: 131.107.255.255. There is something about the 'day 1' Microsoft NIC driver that must overlook all of this though, as I've not once (yet!) Reset Android Network Settings. Here are some wireshark tests I've done showing DNS traffic when I connect my network cable. 1709 uses these to check if there is a connection to the internet. At some point, it decides to inherit this problem. Network Connectivity Status Indicator (NCSI) Here's the 2nd wireshark image, showing the query to dns.msftncsi.com: Are you using Avast as your anti-virus software? But then, if you go back and undo that straight after (set it back to RX & TX Enabled), then it still comes back without the issue. Reading through multiple threads and Problem manifestates on several computers in the LAN, so it is not network card dependent. My network card is a Intel Dual-Band AC3160. I have tried the support information, but to no avail. #### Restart and see if it holds. ####. This was on a dell machine installed from 1709 install media and I had fiddled with it before the issue showed up, windows 10 decrapifier etc. Addendum, I forgot the second part, after you do this, use the server command and point at your inhouse nameserver, and you should be able to repeat the same steps and get the same answer, because your server should either say it knows already, or knows who to ask. Taskbar network icon shows no internet, but internet accessible. I'm puzzled by the "no such name" entries; I don't know if this is just normal when the connection is being established or what because as I said these failures occur but then the connection will be established in a good state, it's not until later that "no internet connection" will show up in Windows. Hello, 1- Right click on "Internet Explorer" icon, then click on Properties.Click on Connections tab, then click on LAN settings button. You will even notice the Wi-Fi icon at the top of your screen, signifying everything is fine. Wireless connection was ok (faster but not as strong as the Actiontec) but connection to the Internet was forever dropping. entries and TCP/IP stack: Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4) Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer. time for the domain to authenticate before the NLA service checks for the Apr 25, 2018 at 08:39 UTC. I've disabled IPv4 Checksum Offload once again, and again the problem goes away. The issue is that the Network and Sharing Center (and the network icon on the taskbar) report 'no internet access' all the time and occasionally reports 'not conected to local area network' from time to time. To rectify the issue make sure the above addresses can be resolved and/or you When other devices are able to access the Internet through your WiFi, the problem lies with your device and its WiFi adapter. Hello alanbriggs, thank you for your post. It works on my Samsung S5 Active, but it won't work on my E&L W6 Three Proofings. Watchguard Firebox. user unlocks computer to find multiple desktop folders open, View this "Best Answer" in the replies below », Microsoft Same issue "No Internet access", yet the internet works fine. This is cosmetic, there is connectivity. Now in my case, this authentication was transparent to the end user, using their Windows (AD) cached credentials. Windows also sees my internal network, just not the Internet. If I run troubleshooter, it finds no any problems. It will remain in that state for hours if I let it, even though the internet works fine and all webpages are loading. alanbriggs It can be confusing and frustrating when your wireless device is connected to a Wi-Fi network but has no internet access.